Warranty & service
Something not right? Tell us.
This is the page most lighting companies hope you never need — and the one we planned for before our first install. Submit the form and we respond within one business day. Your request goes to the crew that installed your system, not a national ticket queue.
Covered by warranty
Every system we install carries a 5-year parts warranty and 1 year on labor — backed locally by us, with our own warranty on the installation work on top.
Try this first
If the lights won't reconnect after a power outage, the 30-second reset on the card we left at your controller resolves most cases. Thirty seconds now can save you a service visit.
A photo speeds everything up
Text a photo or short video of the issue to 952-900-2733. It often lets us diagnose remotely and arrive with the right part on the first trip.
Not a Gray Duck install?
Submit the form anyway and be straight about it in the dropdown. We'll give you an honest read on what you have — including pointing you back to your original brand's dealer channel if that's the right answer, since proprietary parts only move through each brand's own network. The full picture of your options is on our repair & replacement page.
Roof or soffit work coming up?
Call us before any contractor touches the roofline. We'll detach the system, protect it during the work, and reinstall it when the job is done — that one call is what keeps your coverage intact. If the roof or soffit itself needs repair or replacement, our sister company, Modern Exterior Systems, can handle the exterior work and the lighting detach-and-reset in one coordinated visit.